Customer Service Manager

6 days ago


Smithfield, Virginia, United States Food Lion Full time
Job Overview

To provide exceptional customer service and ensure a positive shopping experience for Food Lion customers. As a Customer Service Manager, you will be responsible for maintaining high standards of service, maximizing sales, and providing support to the Customer Service Manager and Assistant Customer Service Manager.

Key Responsibilities:
  • Provide prompt, accurate, and friendly service while engaging customers to create a positive shopping experience.
  • Greet each customer by name and use his or her name whenever possible.
  • Avoid personal conversations with other associates when customers are present.


Requirements

To be successful in this role, you should have:
  • A high school graduate or equivalent preferred.
  • Effective communication and customer service skills.
  • Ability and willingness to learn multiple tasks and technical requirements of the job.
  • Ability to perform the technical requirements of cashier and service center.


Compensation and Benefits

The estimated salary for this position is around $45,000 - $60,000 per year, depending on location and experience. Additionally, Food Lion offers a range of benefits, including medical, dental, and vision insurance, 401(k) matching, and paid time off.

Work Environment

You will work in a fast-paced retail environment, standing 100% of the time, frequently walking short distances. You must be able to tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time.

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