Customer Service Leader

5 days ago


Smithfield, Virginia, United States Food Lion Full time
Job Title: Customer Service Leader

We are seeking a skilled Customer Service Leader to join our team at Food Lion.

Job Description:

The Customer Service Leader is responsible for providing fast, easy, flexible and friendly service to customers through the achievement of Food Lion customer service standards. The successful candidate will assist the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through excellent customer service.

Key Responsibilities:
  • Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience
  • Greet each customer and use their name whenever possible
  • Avoid personal conversations with other associates when customers are present

The ideal candidate will have effective communication and customer service skills, the ability and willingness to learn multiple tasks and technical requirements of the job, and the ability to perform the technical requirements of cashier and service center.

The estimated salary for this role is $45,000 - $60,000 per year, based on location and experience.



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