Sales and Service Ambassador

1 week ago


Albertville, Minnesota, United States Tapestry Full time

**Job Overview**

Tapestry, a global luxury fashion leader, seeks a talented Sales and Service Ambassador to join our team. As a key member of our retail staff, you will be responsible for delivering exceptional customer service, driving sales growth, and maintaining a positive store environment.

**Responsibilities**

  • Customer Service: Create a welcoming atmosphere for customers, engage in conversation, and tailor your approach to meet their needs.
  • Sales Growth: Develop product knowledge, suggest add-ons, and promote gift cards to drive sales revenue.
  • Store Environment: Maintain a clean and organized cash wrap area, manage SKU integrity, and adhere to Coach's visual merchandising standards.

**Requirements**

  • Experience: 1-3 years of previous selling experience in a luxury retail service environment preferred.
  • Education: High school diploma or equivalent; college degree preferred.
  • Technical Skills: Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet), and utilization of walkies.

**Knowledge, Skills, Abilities, and Attitudes:**

  • Communication: Polite, friendly, and positive attitude with a high level of personal and professional integrity.
  • Adaptability: Ability to multitask, prioritize, and adapt to each customer's needs and style.
  • Customer Focus: Ability to assess the store environment, understand customer needs, and match service accordingly.

**Estimated Salary:** $55,000 - $65,000 per annum, depending on location and experience.



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