Help Desk Technician

1 week ago


Kokomo, Indiana, United States Futran Tech Solutions Pvt. Ltd. Full time

Job Title: Help Desk Technician-1

About the Role:

We are seeking a skilled Help Desk Technician to join our team at Futran Tech Solutions Pvt. Ltd. As a Help Desk Technician, you will be responsible for providing on-site field support to customers, including installation, servicing, and repairing systems and equipment. You will also be responsible for resolving customer issues, instructing customers on the operation and maintenance of systems/equipment, and ensuring issues are referred to the appropriate personnel/service areas for follow-up, testing, and troubleshooting.

Key Responsibilities:

  • Provides on-site field support to customers, including installation, servicing, and repairing systems and equipment
  • Resolves customer issues in the areas of hardware installation, repair, upgrade, and maintenance
  • Instructs customers on the operation and maintenance of systems/equipment
  • Ensures issues are referred to the appropriate personnel/service areas for follow-up, testing, and troubleshooting
  • Ability to walk and stand for several hours
  • Will train the right candidate on automotive software and processes

Requirements:

  • High school diploma or G.E.D.
  • 1-2 years of a service desk or field support experience
  • Experience working with the company's hardware, software, and equipment products
  • Good interpersonal skills to work with customers and other unit personnel
  • Good analytical and problem-solving skills
  • Good communication skills
  • Good time management and organizational skills
  • Ability to resolve hardware and equipment problems
  • Willingness to travel to other sites within 20 miles

Work Environment:

  • Office/Automotive Plant environment
  • May require weekend and holiday work
  • May require shift work including afternoon and midnight shifts

About Us:

Futran Tech Solutions Pvt. Ltd. is a leading provider of innovative solutions for the automotive industry. We are committed to delivering exceptional customer service and support to our clients. If you are a motivated and skilled individual who is passionate about delivering excellent customer service, we encourage you to apply for this exciting opportunity.

How to Apply:

Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you.

Equal Employment Opportunity:

Futran Tech Solutions Pvt. Ltd. is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees.

Disclaimer:

The information contained in this job description is accurate at the time of publication. However, Futran Tech Solutions Pvt. Ltd. reserves the right to modify or withdraw this job description at any time without notice.

Contact Us:

For more information about this opportunity, please contact [insert contact information].


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