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Member Service Representative

2 months ago

Silverdale, Washington, United States Kitsap Credit Union Full time
{"title": "Member Associate Role", "content": "About Us

Kitsap Credit Union is a not-for-profit, member-owned financial cooperative with a passion for making a positive difference in the lives of our members and the communities we serve. With over 300 employees and 16 branches throughout Western Washington, we are committed to providing exceptional service and support to our members.

About the Role

We are seeking a full-time hourly Member Associate to join our team at our Highlands location in Silverdale, WA. As a Member Associate, you will be responsible for assisting members with financial transactions and new accounts, as well as offering and demonstrating all-digital, remote, and self-serve options.

Key Responsibilities
  • Assist members with their financial needs, new accounts, and transactions.
  • Identify, develop, and close business relationships to build market position.
  • Educate and introduce current and new members to new products and services, self-service, and assisted self-serve options.
  • Understand and recommend products and services based on the member's need.
  • Use effective sales techniques that result in a positive member experience and meet or exceed sales goals.
Requirements
  • High school diploma or GED required.
  • Cash handling, customer service and/or retail sales experience.
  • Must be able to work Saturdays and extended business hours.
  • Must be registered with the Nationwide Mortgage Licensing System (NMLS) within 30 days of assuming level III of the Member Associate role and comply with the SAFE Act regulations.
Our Values

We believe in acting with honesty, trust, and respect, which are at the forefront of our daily engagement. We also believe that responsibility is holding ourselves accountable for our decisions and actions.

", "lang_code": "en-US"}