Patient Access Representative II

2 weeks ago


Silverdale, Washington, United States Conifer Revenue Cycle Union Full time
Job Summary

As a Patient Access Representative II, you will play a vital role in supporting the department's efficiency by performing various tasks, including scheduling, registration, patient pre-admission and admission, reception and discharge functions. You will be responsible for obtaining complete and accurate patient demographic information and employing proper, compliant patient liability collection techniques before, during, and after the date of service.

Key Responsibilities
  • Greet customers and provide world-class customer service, completing full patient registration at the date of service, adhering to financial and cash control policies and procedures, and thoroughly explaining and securing hospital and patient legal forms.
  • Educate patients about patient financial liabilities, employ proper, compliant patient liability collection techniques, perform hospital cash reconciliation, and secure payment entry in adherence to financial and cash control policies and procedures.
  • Secure medical necessity checks/verification in accordance with Centers for Medicare and Medicaid services, verify insurance, benefits, coverage, and eligibility, complete assigned registration financial clearance work lists activities, obtain insurance authorizations for scheduled and unscheduled hospital services, and secure inpatient visit notification to payors.
Requirements
  • High school diploma or GED required
  • 0-1 year in a customer service role
  • 0-1 year administrative experience in a medical facility, health insurance, or related area preferred
  • Some college coursework is preferred
Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Hospital administration
  • Can work in patient care locations which include potential exposure to life-threatening patient conditions
Benefits
  • Medical, dental, vision, disability, and life insurance
  • Paid time off (vacation & sick leave) – min of 12 days per year, accrue at a rate of approximately 1.84 hours per 40 hours worked
  • 401k with up to 6% employer match
  • 10 paid holidays per year
  • Health savings accounts, healthcare & dependent flexible spending accounts
  • Employee Assistance program, Employee discount program
  • Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, AD&D, auto & home insurance
  • For Colorado employees, Conifer offers paid leave in accordance with Colorado's Healthy Families and Workplaces Act


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