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Telecommunications Specialist

2 months ago

Roanoke, Virginia, United States TEKsystems Full time
Job Overview

Position Summary:

As a key member of our team, the Telecommunications Specialist plays a vital role in ensuring seamless communication within our organization.

Core Responsibilities:

  1. Professionally and promptly handles all incoming calls, ensuring callers are directed to the appropriate extension.
  2. Accurately takes and delivers messages in a timely manner.
  3. Responds to urgent and emergency calls from patients, directing them to clinical staff as needed.
  4. Performs essential operator functions, including call triaging, connecting and transferring calls, setting up conference calls, and providing guidance on telephone procedures.
  5. Reports any telephone or equipment issues to the relevant personnel.
  6. Acts as a friendly and supportive point of contact for all callers.
  7. Manages the opening and closing of the switchboard.
  8. Oversees the in-house paging system.
  9. Completes clerical tasks as assigned to support departmental workflow.

Qualifications:

A high school diploma or equivalent is required, along with a minimum of five years of office experience, ideally in a healthcare environment.

Required Skills:

  • Exceptional customer service
  • Medical knowledge
  • Call center experience
  • Patient care expertise
  • Data entry proficiency
  • Familiarity with Microsoft Office
  • Administrative support capabilities
  • Scheduling skills
  • Medical assisting knowledge
  • Service-oriented mindset
  • Experience with EMR systems
  • Insurance verification
  • Understanding of HIPAA regulations

Experience Level: Intermediate Level

About TEKsystems:

At TEKsystems, we are committed to transformation. We collaborate with clients to activate innovative ideas and solutions, capitalizing on new opportunities. Our team of 80,000 professionals partners with over 6,000 clients, including a significant portion of the Fortune 500, across North America, Europe, and Asia. As a leader in Full-Stack Technology Services and Talent Services, we work alongside forward-thinking leaders to drive meaningful change. This is the essence of true partnership.

TEKsystems is proud to be an equal opportunity employer, considering all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.