Auto Service Operations Director
1 week ago
About Us
Waterway Carwash is a leading car wash service provider in the Kansas City area, committed to delivering exceptional customer experiences and innovative management practices.
Job Summary
We are seeking an experienced Carwash Manager to lead our daily operations, ensure outstanding customer satisfaction, and develop a high-performing team in a dynamic outdoor environment. This role offers a unique opportunity for career advancement through our structured Learn to Lead Manager Development Program.
Responsibilities
- Provide excellent customer service by greeting customers enthusiastically, identifying needs, and selling services effectively.
- Lead by example in delivering exceptional customer service, building customer loyalty, and ensuring a positive experience for every visitor.
- Maintain a safe, clean, and organized work environment, adhering to Waterway's high standards for quality and safety.
- Coordinate daily store production, staff scheduling, and inventory management to meet business demands and customer expectations.
- Supervise employees, provide coaching and training, and create a positive work environment that aligns with Waterway's culture and values.
- Ensure compliance with Waterway policies, procedures, and guidelines, including those related to safety and employee development.
Requirements
- Bachelor's degree or above (or current college senior) OR at least 2 years' experience in supervisory or management roles, preferably in retail or hospitality settings.
- Valid driver's license and authorization to work in the US without sponsorship.
- Availability to work a retail schedule, including weekends and holidays.
Compensation and Benefits
As a Carwash Manager at Waterway, you can expect:
- An estimated annual salary of $50,000 - $61,167, based on performance and location.
- A comprehensive benefits package, including medical, dental, and vision insurance, paid time off, and a long-term investment matching program.
- Opportunities for career advancement and professional growth through our Learn to Lead Manager Development Program.
- A fun and dynamic work environment with a focus on customer satisfaction and team development.
About the Location
Our Kansas City area locations offer a unique blend of urban and suburban environments, providing opportunities for growth and exploration. As a Carwash Manager at Waterway, you will be working in one of our four state-of-the-art facilities, serving a diverse customer base and developing your skills in a fast-paced outdoor setting.
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