Consultative CSR/Senior Print Expert

3 weeks ago


Walnut Creek, California, United States Express Employment Professionals - Concord, CA Full time

We are seeking a highly skilled Consultative CSR/Senior Print Expert to join our team at Express Employment Professionals in Concord, CA. As a key member of our team, you will play a critical role in providing tailored solutions that align with our customers' needs.

Job Responsibilities
  • Assist customers with completing large and small print jobs, including estimating, invoicing, and payment processing
  • Help customers via email, phone calls, and face-to-face or online interactions
  • Responsible for creating job estimates that are prepared in a timely manner, professionally presented, and carefully reviewed for job pricing and accuracy

The ideal candidate will have a thorough knowledge of printing and prepress requirements, as well as experience working in the print industry in a consultative role or account management role. You will be responsible for handling all communications with customers in a professional and respectful manner, resolving customer inquiries and complaints, and maintaining current pricing strategies and customer billing procedures.

We offer a competitive salary of $75,000 - $100,000 per year, depending on experience, and a range of benefits to support your well-being and career growth.



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