Client Services Ambassador

3 weeks ago


Mt Prospect, United States Illinois Bone and Joint Institute LLC Full time

Job Overview

The Client Services Representative plays a pivotal role in ensuring the smooth operation of our front desk. As a key member of our team, you will be responsible for maintaining a positive and professional environment, providing exceptional client service, and supporting daily administrative tasks.

Responsibilities

  • Maintain a clean and organized front desk area, ensuring all necessary resources are readily available to staff and clients.
  • Provide top-notch customer service, responding promptly to client inquiries and resolving issues in a timely manner.
  • Assist with scheduling, financial explanations, collections, client packages, and new client intake procedures, ensuring seamless communication with staff and management.
  • Meet administrative metrics relative to time of service collections, revenue reports, and tracking metrics, surveys, and visit volume.
  • Manage completion of clinic monthly reporting and provide analysis to the General Manager weekly and/or monthly relative to visit volume and referral count.

Requirements

  • Bachelor's Degree or higher (Healthcare concentration preferred)
  • Demonstrates professional and effective writing and verbal communication skills
  • Typing speed minimum 40 words per minute
  • Ability to work in an office setting
  • Ability to sit for prolonged periods of time
  • Ability to lift at least 10 pounds

Salary Information

We offer a competitive salary range of $45,000 - $55,000 per year, commensurate with experience.



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