Insurance Customer Experience Specialist

6 days ago


Washington, Illinois, United States jacob weston - State Farm Agent Full time
Job Overview

We are seeking a highly motivated and customer-centric Insurance Customer Experience Specialist to join our dynamic team at Jacob Weston - State Farm Agent.

Company Overview

Our agency is dedicated to promoting State Farm's premier insurance and financial service products, providing you with the opportunity to become an integral part of a trusted brand.

Estimated Salary:

$45,000 - $60,000 per year (hourly plus commission/bonus)

Job Responsibilities
  • Develop and maintain strong customer relationships by proactively following up to ensure continued satisfaction.
  • Employ a customer-centric approach to guide clients through comprehensive insurance options, empowering them to make informed decisions.
  • Drive business growth by generating leads, coordinating appointments, and effectively marketing tailored products and services to meet diverse customer needs.
Requirements
  • A genuine interest in marketing products and services that align with customer needs and preferences.
  • Exceptional communication skills across all channels - written, verbal, and attentive listening.
  • A people-centric mindset with a keen eye for detail.
  • Proactive problem-solving abilities, ensuring swift resolutions for customer inquiries.
  • Proficiency in learning and navigating computer functions efficiently.
  • A collaborative spirit, thriving in a dynamic team environment.
Benefits
  • Paid time off (vacation and personal/sick days)
  • Flexible hours
  • Professional development
  • Licensing Reimbursement


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