Virtual Customer Service Representative

2 days ago


New Orleans, Louisiana, United States Heart and Sail Excursions Full time
Position Overview:

This is a remote position that offers an exciting career with competitive commissions and comprehensive training and certifications provided to ensure your success.

Key Responsibilities:
  • Provide prompt and courteous assistance to customers via phone, email, and chat channels addressing their travel-related inquiries, concerns, and requests.
  • Offer personalized recommendations and solutions to customers seeking travel arrangements, including flights, accommodations, car rentals, and activities.
  • Process bookings and reservations accurately, ensuring compliance with company policies and industry regulations.
  • Assist customers with itinerary changes, cancellations, and refunds, demonstrating empathy and understanding in handling their requests.
  • Collaborate with internal teams and external partners to resolve customer issues and inquiries effectively, ensuring a seamless travel experience.
  • Maintain up-to-date knowledge of travel destinations, trends, and industry developments to provide informed assistance and recommendations to customers.
Qualifications:
  • Strong customer service orientation with a passion for helping others.
  • Excellent communication skills, both verbal and written.
  • Ability to navigate computer systems and proficiency in using customer service software and tools.
  • Detail-oriented with a focus on accuracy in processing bookings and reservations.
  • Adaptability to work in a fast-paced work-from-home environment while maintaining professionalism and composure.
  • Previous experience in customer service or hospitality is preferred but not required.
Benefits:
  • Entry-level position with opportunities for career advancement within the company.
  • Competitive commissions and incentives based on performance, providing unlimited earning potential.
  • Comprehensive training and certifications provided to equip you with the necessary skills and knowledge.
  • Access to travel perks and discounts, including discounted flights, accommodations, and other travel-related benefits.

Join Heart and Sail Excursions as a Virtual Customer Service Representative for travel and embark on a rewarding career where you can help travelers create unforgettable experiences while enjoying exciting travel perks and competitive benefits.



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