Assistant General Manager OEM

2 months ago

College Station, Texas, United States Courtyard College Station Full time
Job Summary

As a key member of the Courtyard College Station team, the Assistant General Manager OEM will play a crucial role in ensuring the efficient operation of the hotel and delivering exceptional guest experiences. This dynamic leader will supervise operating departments, assist the General Manager, and drive revenue generation through effective cost control and guest satisfaction initiatives.

Responsibilities
  • Leadership and Supervision
    • Supervise operating departments, including Guest Services, Food & Beverage, Food Production, Engineering, Accounting, Sales, and Housekeeping.
    • Assist the General Manager in achieving hotel profitability through revenue generation, cost control, and guest satisfaction.
  • Guest Experience
    • Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
    • Maintain regular attendance and adhere to Aimbridge Hospitality standards.
  • Hotel Operations
    • Ensure the efficient operation of the hotel in the absence of the General Manager by supervising and supporting operating departments.
    • Communicate and/or correct deficiencies in operating departments in conjunction with the supervisor on duty.
  • Training and Development
    • Assist the General Manager in the development of managerial and hourly employees through the implementation of Corporate-approved training programs.
    • Participate in bi-weekly one-on-ones with Department Heads to facilitate personnel development.
  • Financial Management
    • Assist the General Manager with the creation of financial reports as required by the Corporate Office.
    • Meet all Corporate imposed deadlines as well as those imposed by the General Manager.
  • Additional Responsibilities
    • Participate in required M.O.D. coverage as scheduled.
    • Ensure that training in service standards is taking place in each department using the steps to effective training.
    • Ensure recruiting, hiring, and training for Guest Services based on occupancy.
Requirements
  • At least 5 years progressive experience in a Rooms or F&B department Hotel.
  • Previous supervisory experience required.
  • Must be proficient in Windows Operating Systems.
  • Must be able to evaluate and select among alternative courses of action quickly and accurately.
  • Must work well in stressful, high-pressure situations.
  • Must maintain composure and objectivity under pressure.
  • Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
  • Must have the ability to assimilate complex information, data, etc. from disparate sources and consider, adjust, or modify to meet the constraints of the particular need.
  • Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests.
  • Must be able to work with and understand financial information and data and basic arithmetic functions.
  • Must be able to convey information and ideas clearly.

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