Retail Operations Director

6 days ago


Gurnee, Illinois, United States Michaels Stores Full time
Lead Store Operations to Deliver Sales and Profits

As a Store Profitability Manager at Michaels Stores, you will lead operational processes to deliver sales and profits while protecting assets. You will provide a well-merchandised and well-stocked store by leading and supporting inventory management processes. Additionally, you will lead a team of well-trained team members to deliver a customer-centric shopping experience.

We are seeking an experienced retail leader who can assist the Store Manager in planning and executing store workload. The ideal candidate will have leadership experience and be able to manage adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements.

  • Assist Store Manager in planning and executing store workload.
  • Lead and manage adherence to SOPs and Company programs.
  • Support and participate in truck unloading and stocking processes.
  • Achieve KPIs; manage team to achieve role KPIs.

This role requires excellent communication and interpersonal skills. The successful candidate will be able to interact with others in an accepting and respectful manner. They will also be responsible for serving as Manager on Duty (MOD).

In terms of physical requirements, the ability to remain standing for long periods of time is essential. You will also need to move throughout the store and perform regular bending, lifting, carrying, reaching, and stretching. Lifting heavy boxes and accessing high shelves by ladder or similar equipment may also be required.

About Us

At Michaels Stores, our purpose is to fuel the joy of creativity. We prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance, paid time off, tuition assistance, generous employee discounts, and much more.

Estimated salary range: $55,000 - $65,000 per year. This estimate is based on national averages for a Store Profitability Manager position in the United States. Compensation may vary based on location, experience, and other factors.



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