IT Support Specialist B
2 weeks ago
Job Code: 16740
Job Location: Anaheim, CA (On-Site)
Job Schedule: 1st Shift 9/80
Job Summary:The IT Customer Service Support B position is responsible for providing technical support services to end users with problems or issues related to information technology services.
Key Responsibilities:- Coordinate, diagnose, and troubleshoot incoming end user requests
- Provide technical support services to end users with problems or issues related to information technology services
- Requires timely resolution of problems or escalation on behalf of end users to appropriate next level of technical support personnel in alignment with established service level agreements (SLAs)
- Provide case status updates to management and end users
- Supports and maintains effective relationships with end users
- Maintains and updates records in tracking databases within established SLAs
- Alerts management to emerging trends in incidents, problems, or issues
- Providing technical support for desktop operating systems including Windows, and Linux
- Experience with Active Directory objects and policies
- Excellent verbal and written communication skills
- Will be responsible for prioritizing issues based on business impact
- Ability to obtain and maintain a DoD Clearance
- Must be able to lift up to 50lbs
Requires a High School Diploma or equivalent with four (4) years of experience providing technical support for desktop operating systems including Windows, and Linux. OR 2 years post-secondary/associates degree with two (2) years' experience providing technical support for desktop operating systems including Windows, and Linux. Must be U.S. citizen.
Preferred Additional Skills: Experience with server operating systems including Windows, and Linux.
In compliance with pay transparency requirements, the salary range for this role is $44,500 - $82,500. This is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location. L3Harris also offers a variety of benefits, including health and disability insurance, 401(k) match, flexible spending accounts, EAP, education assistance, parental leave, paid time off, and company-paid holidays. The specific programs and options available to an employee may vary depending on date of hire, schedule type, and the applicability of collective bargaining agreements.
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