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Hotel Front Desk Associate

1 week ago

Oakland, California, United States Marriott International Full time
Job Overview

We are seeking a skilled and customer-focused Front Desk Clerk to join our team. As a key member of our hospitality staff, you will be responsible for providing exceptional service to our guests, ensuring a seamless check-in and check-out experience.


Key Responsibilities
  • Process guest check-ins by confirming reservations, assigning rooms, and issuing room keys.
  • Process various payment types, including room charges, cash, checks, debit, or credit.
  • Manage check-outs, resolving any late or disputed charges.
  • Answer guest calls, messages, and requests in a timely and professional manner.
  • Coordinate with Housekeeping to track room readiness.
  • Communicate parking procedures to guests and dispatch bell staff or valet staff as needed.

Requirements
  • High school diploma or G.E.D. equivalent required.
  • No related work experience necessary.
  • No supervisory experience required.
  • Licenses or certifications not necessary.

Benefits
  • $24.18 per hour.
  • Health care benefits.
  • Retirement benefits.
  • Earned paid time off and/or sick leave.
  • Life insurance.
  • Disability coverage.