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Refugee Support Service Coordinator

2 months ago

Wichita Falls, Texas, United States International Rescue Committee Full time
Job Title: Refugee Support Service Coordinator

Job Summary:

The Refugee Support Service Coordinator will be responsible for providing employment preparation, job placement, and career advancement services to newly arrived refugees and other qualified immigrants. The coordinator will work closely with clients, colleagues, and external partners to develop service and/or self-sufficiency plans to meet individual client needs and preferences.

Key Responsibilities:

  • Learn and implement guidelines for services for the KSOR Wilson Fish Program and stay apprised of relevant developments and public policies.
  • Receive referrals for case management for ORR-eligible and TANF-eligible clients and participate in any needed case conference meetings to assure continuity of care.
  • Enroll clients in Wilson Fish Program, assess client needs, create Family Self-Sufficiency Plans (FSSPs) and Individual Employability Plans (IEPs), focusing on removing employment barriers, stabilizing, and obtaining and retaining employment.
  • Coordinate timely pre- and post-arrival services to ensure each client has living essentials such as housing, food, medical care, and access to transportation, and is oriented to their new environment.
  • Connect clients to employment, language learning, and vocational training opportunities in partnership with the Economic Empowerment and Education teams.
  • Collaborate with internal and external partners to discuss caseload, identify clients ready for job placement, and any client participation concerns.
  • Provide Wilson Fish CM-related reporting in a timely manner.
  • Participate in team and partner meetings and training to assure appropriate communication and stay up to date on developments.
  • Manage staff including daily oversight of active caseload, delegation of work assignments, and coaching. Evaluate and report staff performance. Cultivate a respectful, supportive, and inclusive environment for team members and clients.
  • Ensure all contact with clients, referrals, and follow-up and record-keeping represent the highest standards.
  • Assess and monitor client progress to support their attainment of established goals, address challenges, and to ensure that available resources are utilized.
  • Detail each client interaction according to program requirements. Input client information in database(s) and assist with tracking and reporting as needed.
  • Ensure that programs meet all contractual and reporting requirements.
  • Ensure quality data collection across all programs; lead the production of reports and impact data to provide insight to internal and external partners.

Requirements:

  • Bachelor's degree in social work or related field of study preferred.
  • 2 years relevant professional experience in human services field required; minimum of 2 years resettlement experience strongly preferred.
  • Experience working with refugee and/or immigrant populations strongly preferred.
  • Prior people management experience a plus.

Working Environment:

A combination of standard office environment, remote work, and 'field' time within the service delivery area to perform the above outlined responsibilities.

May require occasional weekend and/or evening work.