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Retail Customer Support Associate

2 months ago

Paducah, Kentucky, United States The Sherwin-Williams Company Full time
Position Overview:
This role is vital for the thriving operations of our retail outlets. Customer Engagement Specialists collaborate closely with both wholesale and retail clients to assess their requirements, address inquiries regarding Sherwin-Williams offerings, and suggest suitable solutions. They are also responsible for swiftly resolving any customer issues to guarantee optimal client satisfaction while keeping abreast of product features and upholding the high quality and visual standards of the merchandise and store.

Key Responsibilities:
  • Deliver exceptional customer satisfaction through outstanding sales service.
  • Assist clients both in-person and via phone by identifying needs and presenting relevant products and services.
  • Establish productive trust-based relationships with wholesale and retail customers.
  • Accurately process sales transactions in accordance with company policies and procedures.
  • Achieve monthly, quarterly, and yearly sales targets.
  • Maintain accurate work order files and formulas.
  • Retrieve appropriate products from the sales floor or warehouse.
  • Tint and mix products as required to meet customer specifications.
  • Restock shelves and arrange displays effectively.
  • Ensure cleanliness of store equipment.
  • Assist with loading and unloading delivery vehicles.
  • Support delivery efforts as necessary.
  • Keep assigned areas in-stock and visually appealing.
  • Stay informed about available products and discuss options with customers.
  • Adhere to inventory control protocols.
  • Propose strategies to enhance sales performance.
Minimum Qualifications:
  • Must be at least eighteen (18) years old.
  • Must have legal authorization to work in the country of employment without requiring sponsorship for employment visa status.
  • Must be capable of retrieving materials from shelves and floor stacks and lifting and carrying up to 50 lbs. frequently and up to 70 lbs. occasionally, with or without reasonable accommodation.
  • Must be able to tint paint according to customer color requests, with or without reasonable accommodation.
  • Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation.
Preferred Qualifications:
  • Possess a valid, unrestricted Driver's License.
  • Hold at least a High School diploma or GED.
  • Have a minimum of one (1) year of experience in a delivery, retail, or customer service role.
  • Possess prior experience in selling paint and related products.
  • Have experience operating tinting and mixing equipment.
  • Ability to read, write, comprehend, and communicate in more than one language.
  • Ability to read, write, comprehend, and communicate in Spanish.