Healthcare Advisor
1 month ago
CCG Business Solutions, LLC is seeking a Licensed Practical Nurse to join our team in the Health Corner role. As a Licensed Practical Nurse, you will provide advisory services to customers and caregivers on how to manage any health conditions they are experiencing.
The ideal candidate will have at least 6 months of experience as an LPN/LVN providing nursing care, be self-directed with excellent time management skills, and be able to work independently as well as under the supervision of a registered nurse or another clinician.
Responsibilities:- Oversee activities and provide both in-store and online diagnostic devices and solutions, and assist with proper use of devices to all customers
- Performs gap closure activity as outlined, and escalates issues as needed
- Evaluates customers' needs and can advocate on patient's behalf to connect them to resources, services, and potential solutions related to their health condition
- Provides patients with education on the proper use and setup of diagnostic device (ie. Blood pressure machine, blood glucose monitors, pulse oximeter, etc)
- Effectively communicates with agency staff, liaisons, other Care Facility staff, patients, and family/caregivers
- Manages Time effectively to deliver accurate and appropriate patient care
- Maintains Confidentiality of patient and proprietary information
- Maintains a professional image
- Participates and attends required in services, trainings and weekly meetings
- Build and maintain a working relationship with the front end and pharmacy team to enhance patient engagement and experience
- Ensure all provided marketing, informational, and educational materials are available
- Ability to navigate technology to document interactions following standard procedure
- Assisting patients in aisle by providing them education on OTC and first aid products, escorting patient to pharmacy for patient specific questions
- Maintains standards and keeps organized records in Health space in accordance with compliance policies
- Upkeep functionality of technology to ensure ability to properly capture service
- Active LVN/LPN license by State Board of Professional Regulations
- At least 6 months experience as an LPN/LVN providing nursing care
- Self-directed with excellent time management skills and able to work independently as well as under the supervision of a registered nurse or another clinician
- Flexibility and the ability to work effectively within a multidisciplinary team
- Current CPR/BLS certification, up to date on Blood borne pathogen training
- Ability to communicate effectively (verbal and written) with team members, patients, caregivers, physicians and referral sources
- Willingness to work a flexible schedule, including evening and weekend hours
- Comfortable with digital technologies such as website forms, mobile applications, PC/tablet systems, in-store systems and connected healthcare devices
- Ability to work under stressful conditions
- Ability to get to the job site
Preferred Qualifications:
- Bilingual in English and Spanish (some locations this is REQUIRED)
- Two years of experience working in a retail/clinic environment
- Prior knowledge of local healthcare systems and health plans a plus
- Experience in assisting customers to resolve complex issues
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