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Auto Repair Coordinator

2 months ago

Santa Rosa, California, United States AAA Northern California, Nevada & Utah Full time

About AAA Northern California, Nevada & Utah

We're a leading provider of automotive services, dedicated to delivering exceptional experiences to our members. Our team is passionate about transforming the industry for the next century, creating members for life by unleashing the innovative spirit of our team members.

Why Work With Us?

  • Competitive Pay - opportunity to participate in our discretionary annual incentive plan or other incentive plans depending upon position
  • 401k Matching $1 for $1 company match up to 6% of eligible earnings per pay period
  • Benefits Medical, Dental, Vision, wellness program and more
  • Paid Holidays
  • Paid Time Off Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
  • Collaborative Environment We value your contribution to providing exceptional service to our members
  • Free AAA Classic Membership
  • AAA Product Discounts
  • Tuition Reimbursement Program

Job Summary

The Service Advisor plays a critical role in delivering an outstanding member experience, facilitating the workflow of technicians, and ensuring customer satisfaction. This includes delivering courteous service, clearly explaining services and charges, accurate completion of timelines, and delivering quality work.

Key Responsibilities

  • Interact with members to determine their perceived auto repair needs and meet their expectations of great customer service
  • Accurately document repairs, diagnostic, and maintenance work into our shop management system
  • Ensure all necessary BAR requirements are met in Repair Order preparation and documentation
  • Sources and estimates all needed parts for repairs to customer vehicles
  • Suggests repairs for safety and improved performance and helps prioritize for customers in order of importance safety, economy, longevity, etc.
  • Reviews all repairs made to vehicles at point of sale and assures customers have a clear understanding of repairs performed throughout all phases of the transaction including the original estimate through the final payment
  • Performs minimal record keeping and other administrative functions required to support the business

Requirements

  • Highly effective organizational skills
  • Strong interpersonal and customer service abilities
  • Highly proficient verbal and written communication skills in the language(s) required for the role, as justified for business necessity
  • Knowledge of shop management and/or estimating software
  • Knowledge of parts sourcing and use of online vendor catalogs
  • Strong math and computer skills with experience using software applications including word processing, spreadsheets, browsers, and email
  • Ability to work scheduled hours as necessitated by business need

Education & Experience / Licenses & Certification

  • Valid driver license and acceptable driving record
  • High School Diploma or equivalent certification (GED)
  • 3-5 years industry experience in auto repair, service advisor experience preferred
  • 3-5 years of successful direct customer interaction, auto repair preferred
  • Automotive Service Excellence certification desired

Work Environment/Physical Requirements

Standing, bending, kneeling, pushing, sitting for extended periods.