Strategic Enterprise Software Implementation Specialist
6 days ago
CIPPlanner Corporation is seeking a highly skilled and motivated Technical Solution Engineer to join our dynamic software implementation team.
The ideal candidate will possess excellent communication skills, a strong technical background, and experience in software implementation and the latest technologies.
About CIPPlanner CorporationCIPPlanner Corporation is a leading provider of enterprise application platforms for Capital Planning and Budgeting, Capital Project and Program Management, Vendor Portfolio Management, Grant Portfolio Management, and Contract Portfolio Management.
Our products serve mid to large organizations such as fortune 100 companies, utilities, transportation, and local government agencies nationwide.
Job Responsibilities- Software Implementation:
- Understand the SDLC (Software Development Life Cycle)
- Seamlessly integrate client software into private network and cloud solutions
- Understand the CIPAceTM software
- Utilize C# and Microsoft.Net Framework
- Deploy software through DevOps (branch control, Azure)
- Practice CI/CD method
- Troubleshoot and resolve deployment of the CIPAceTM Software, hardware, and network issues
- Evaluate complex problems and escalate when necessary
- User Assistance:
- Instruct client's technical staff with system applications on CIPAceTM
- Guide client's technical staff through problem-solving processes and provide step-by-step instructions
- Educate client's technical staff on best practices for software system deployment, usage, and security
- System Maintenance:
- Perform routine maintenance tasks such as software updates, backups, and patch management
- Monitor system performance and proactively address potential issues
- Maintain accurate records of issues, resolutions, and user interactions in the ticketing system
- Strong communication and problem-solving skills
- Ability to work independently and proactively to address client needs
- Flexibility to work across multiple time zones and accommodate clients and global team members
- Willingness to adapt to a dynamic and fast-paced work environment
- Excellent verbal and written communication skills in English
- Proficiency in verbal Chinese at professional level
- Basic coding experience preferred but not mandatory
A competitive salary commensurate with experience ($120,000 - $150,000 per year) and a comprehensive benefit package including medical, dental, vision, retirement savings plan, PTO pay.
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