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Shareholder Service Representative

2 months ago

Watertown, Wisconsin, United States Wis-Pak Full time
Job Summary

We are seeking a highly skilled Shareholder Service Representative to join our team at Wis-Pak. As a key member of our Shareholder Services and Fulfillment team, you will be responsible for providing exceptional customer service to our valued Shareholders.

Key Responsibilities
  • Consolidate Shareholder and customer warehouse orders entered through the Shareholder Service Portal to JD Edwards.
  • Process Layer and Case Picked Shareholder orders entered through the Shareholder Service Portal to JD Edwards.
  • Process backorders daily to help avoid any Shareholder out of stock situations.
  • Process Shareholder product returns for credit and recycling.
  • Assist Shareholders and customers with order entry via the Shareholder Service Portal and troubleshoot entry issues.
  • Ensure communication for all order requirements to production schedulers, dispatchers, material schedulers, and transfer schedulers.
  • Follow up on completion of all order requirements with production schedulers, dispatchers, material schedulers, and transfer schedulers.
  • Assist Shareholders and Wis-Pak warehouses in managing PQI.
  • Follow internal product supply plans and guidelines for sourcing in processing Shareholder and customer orders.
  • Work with Wis-Pak warehouses and Marketing to manage Shareholders in and out of promotional packaging.
  • Follow internal guidelines for maximizing payload on shipments to Shareholders.
  • Professionally communicate to Shareholders all information that pertains to status of order fulfillment including updates to the Web Client Newsflash.
Requirements
  • High School diploma or equivalent.
  • Capability to effectively communicate or demonstrate computer skills using JD Edwards or similar ERP software systems.
  • Ability to demonstrate an understanding of basic math.
  • Efficient and accurate data entry skills.
  • Good organizational, multi-tasking, analytical, and time management skills.
  • Self-starter that is able to work independently.
  • Ability to demonstrate outgoing, personable, and proactive communication skills.