Customer Service Representative
4 weeks ago
We're seeking a highly skilled and enthusiastic Front Desk Customer Service Representative to join our team at Goldfish Swim School. As a key member of our front desk team, you will be the first point of contact for our customers, providing exceptional service and support to ensure a positive experience for our families.
Key Responsibilities:
- Provide exceptional customer service to our members and guests
- Process student registrations and manage sales transactions
- Schedule and manage birthday/pool parties and supervise private party staff
- Resolve customer concerns and complaints in a professional manner
- Assist with purchases of merchandise and vending
- Maintain the cleanliness of the front desk area, Snack Shack, and other designated areas
- Monitor the Snack Shack area and provide guidance to Snack Shack staff
- Check voicemail and email correspondence and respond in a timely manner
- Update informational displays with accurate and timely promotions and literature
- Provide administrative support to management personnel
- Enforce safety rules and regulations to prevent accidents and administer first aid when necessary
Requirements:
- High school diploma or GED required; some college preferred
- Two years of previous customer service and/or administrative office experience required
- Intermediate level computer skills required using Word, Excel, and other software systems
- CPR, First Aid, and AED certification required
Work Environment:
While performing this job, the employee is exposed to heat and humidity occasionally. Noise level is usually moderate.
Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages, benefit programs, and terms and conditions of employment, which may vary at each Goldfish Swim School location.
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