Triage Nurse

1 month ago


Lancaster, Pennsylvania, United States Lancaster General Health Full time
Job Summary

Lancaster General Health is seeking a skilled Triage Nurse to join our team in a telehealth role. As a Triage Nurse, you will play a critical role in providing high-quality patient care and support to our patients and providers.

Key Responsibilities
  • Monitor and respond to triage calls in a timely and efficient manner, utilizing evidence-based clinical decision-making and algorithms to determine the urgency of patient needs.
  • Provide accurate and empathetic communication to patients, directing them to emergency rooms, urgent care centers, or scheduling appointments with healthcare clinicians as needed.
  • Assess patient symptoms and provide appropriate home health advice, ensuring accurate documentation of all conversations and treatments in the patient's electronic medical record.
  • Collaborate with clinical teams, clinicians, and other departments as necessary to ensure seamless patient care and coordination.
  • Participate in staff meetings, in-service training, and other meetings as needed to stay up-to-date on best practices and policies.
Requirements
  • Current licensure as a Licensed Practical Nurse or Registered Nurse, issued by the PA State Board of Nursing.
  • Minimum of three years of clinical experience in direct patient care, preferably in an ambulatory care setting.
  • Current CPR certification.
  • Strong customer service skills and ability to work effectively in an independent environment.
Preferred Qualifications
  • Bilingual.
  • Computer skills and knowledge of word processing.
Benefits
  • 100% tuition assistance at The Pennsylvania College of Health Sciences.
  • Paid time off and paid holidays.
  • Shift, weekend, and on-call differentials.
  • Health, dental, and vision coverage.
  • Short-term and long-term disability.
  • Retirement savings account with company matching.
  • Child care subsidies.
  • Onsite gym and fitness classes.

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