Service Delivery Coach

6 days ago


Gloucester, Massachusetts, United States Hampton Roads Community Action Program Full time
About the Role

We are seeking a highly skilled Service Delivery Coach to join our team at the Hampton Roads Community Action Program (HRCAP). This is an excellent opportunity for a motivated professional to make a meaningful impact in the lives of individuals and families served by our organization.

Job Summary

The successful candidate will be responsible for delivering high-quality services to clients, including social work, mobility case management, and employment support. As a key member of our team, you will utilize the Whole Family Approach model to assess client needs, develop individualized plans, and connect them with essential resources.

Main Responsibilities

  • Conduct home visits and meetings with enrolled clients to assess their needs and develop tailored support plans.
  • Teach job readiness skills and basic life skills to pre- and post-release customers.
  • Facilitate individual and group meetings to promote personal growth and development.
  • Develop and implement individualized development plans for all pre- and post-release customers.
  • Provide direct transportation services to individuals on your caseload.
  • Offer supportive services, counseling, and coaching to clients enrolled in the PH3 program and their families.
  • Connect clients with opportunities to gain industry credentials.
  • Maintain a working knowledge of statewide reentry services and community providers.
  • Promote crisis intervention, trauma-informed care, evidence-based practices, and gender-responsive principles.

Requirements

To succeed in this role, you will need:

  • An Associate's degree in criminal justice, social work, sociology, human services, psychology, or a related field; or four years of documented professional experience.
  • Bilingual (English/Spanish) skills are beneficial.
  • A thorough understanding of statewide reentry services and community providers.
  • At least six months of documented experience with program eligibility evaluation and determination.
  • A valid Virginia driver's license with applicable insurance.
  • The ability to use multiple software systems, including Office 365, Adobe, Asana, Zoom, and Teams.
  • Certificates, licenses, and registrations as required by law.

What We Offer

In return for your expertise and dedication, we offer:

  • A competitive salary range of $ $43,500 - $60,000 per year.
  • A comprehensive benefits package, including health insurance, retirement savings, and paid time off.
  • Ongoing training and professional development opportunities.
  • A dynamic and supportive work environment.

How to Apply

If you are a motivated and compassionate professional who is passionate about making a difference in the lives of others, please submit your application, including your resume and cover letter, to us through our website.



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