Service Delivery Coach
6 days ago
We are seeking a highly skilled Service Delivery Coach to join our team at the Hampton Roads Community Action Program (HRCAP). This is an excellent opportunity for a motivated professional to make a meaningful impact in the lives of individuals and families served by our organization.
Job Summary
The successful candidate will be responsible for delivering high-quality services to clients, including social work, mobility case management, and employment support. As a key member of our team, you will utilize the Whole Family Approach model to assess client needs, develop individualized plans, and connect them with essential resources.
Main Responsibilities
- Conduct home visits and meetings with enrolled clients to assess their needs and develop tailored support plans.
- Teach job readiness skills and basic life skills to pre- and post-release customers.
- Facilitate individual and group meetings to promote personal growth and development.
- Develop and implement individualized development plans for all pre- and post-release customers.
- Provide direct transportation services to individuals on your caseload.
- Offer supportive services, counseling, and coaching to clients enrolled in the PH3 program and their families.
- Connect clients with opportunities to gain industry credentials.
- Maintain a working knowledge of statewide reentry services and community providers.
- Promote crisis intervention, trauma-informed care, evidence-based practices, and gender-responsive principles.
Requirements
To succeed in this role, you will need:
- An Associate's degree in criminal justice, social work, sociology, human services, psychology, or a related field; or four years of documented professional experience.
- Bilingual (English/Spanish) skills are beneficial.
- A thorough understanding of statewide reentry services and community providers.
- At least six months of documented experience with program eligibility evaluation and determination.
- A valid Virginia driver's license with applicable insurance.
- The ability to use multiple software systems, including Office 365, Adobe, Asana, Zoom, and Teams.
- Certificates, licenses, and registrations as required by law.
What We Offer
In return for your expertise and dedication, we offer:
- A competitive salary range of $ $43,500 - $60,000 per year.
- A comprehensive benefits package, including health insurance, retirement savings, and paid time off.
- Ongoing training and professional development opportunities.
- A dynamic and supportive work environment.
How to Apply
If you are a motivated and compassionate professional who is passionate about making a difference in the lives of others, please submit your application, including your resume and cover letter, to us through our website.
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