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Guest Services Representative

2 months ago

Fresno, California, United States Holiday Inn Express - Fresno (River Park) Full time
Job Summary

We are seeking a highly skilled and customer-focused Guest Services Representative to join our team at Holiday Inn Express Fresno (River Park). As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities
  • Guest Service: Greet and assist guests in a professional and courteous manner, responding to their inquiries and resolving any issues that may arise.
  • Front Desk Operations: Check-in and check-out guests, assign rooms, and process payments in a timely and efficient manner.
  • Communication: Respond to telephone and in-person inquiries, providing accurate and helpful information to guests.
  • Room Management: Maintain accurate room status reports, coordinate with housekeeping, and ensure rooms are clean and ready for guests.
  • Cash Handling: Process guest payments, handle cash and credit transactions, and maintain a high level of accuracy.
  • Teamwork: Collaborate with other departments, such as housekeeping and maintenance, to ensure seamless operations and exceptional guest service.
Requirements
  • Education: High school graduate or equivalent work-related experience.
  • Experience: 1-year experience in a similar position, preferably in the hospitality industry.
  • Skills: Excellent communication and customer service skills, ability to work well under pressure, and proficiency in computer software.
  • Personal Qualities: Friendly, cheerful, and courteous demeanor, ability to work independently, and flexibility in scheduling.
Working Conditions

Our hotel is committed to providing a safe and healthy work environment for our employees. We have implemented various safety protocols, including personal protective equipment, temperature screenings, and social distancing guidelines.