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Academic Success Coach

2 months ago

Tuba City, Arizona, United States Diné College Full time
Job Description

Job Summary:

The Academic Success Coach will work with both online and in-person undergraduate students implementing student retention, support, and advising services under the direction of the Dine College Center director/managers.

Key Responsibilities:

  • Assist with onboarding and orientation of new students: administering math placement tests, accessing college software, and clearly explaining essential college academic policies and procedures.
  • Assist students with registration process and verifying that students are completing required tasks associated with continuous enrollment each semester.
  • Answer questions based on information in the academic catalog.
  • Identify barriers to academic success and assist in creating and applying action plans for overcoming challenges.
  • Create individual academic program completion plans or degree checklists with students.
  • Refer students to faculty advisors for specific career and program planning advising.
  • Support students with academic and personal skills, including time management, test-taking, studying, etc., and connect students with available resources.
  • Manage student "stop out" inquiries with intervention of preventative measures, track students who "stop out," and support students returning.

Student Persistence and Retention:

  • Coordinate and execute ongoing student outreach efforts with periodic student follow-ups throughout the semester.
  • With online students, plan and implement new interventions to support student retention and persistence.
  • In partnership with the Schools, Lead Advisor, and Retention Specialist, develop new strategies to identify students who may need additional support to succeed academically.

Student Inquiries and Support:

  • Ensure that immediate feedback is given to students who have questions regarding college policies, procedures, and other college-related matters.
  • Respond to faculty/staff submitted early alerts and supports students in establishing goals to promote success.
  • Provide proactive outreach to students to help them address their individual learning needs in order to increase achievement and persistence.
  • Participate in community outreach to inform perspective students about general college preparation and requirements.

Continuous Improvement and Special Projects:

  • Enter all student information into Conexed.
  • Creates outcome reports and materials to reflect efforts, connections, and engagement.
  • Utilizes relevant program evaluation data to revise or recommend changes in program planning and objectives.
  • Assists with/provides input in planning, assessment, and implementation of Student Affairs goals and objectives, in line with the overall College's Strategic Plans.
  • Compile monthly reports based on data collected and data analysis indicating what is working and what may need to be changed then submit report to Center director and the Director of Student Retention and Student Success.

Qualifications:

Education & Experience:

  • Minimum: Bachelor's Degree in student affairs, communication, or related field with 3-5 years experience.
  • Preferred: Master's Degree in student affairs or related field with prior experience working in higher education.

Knowledge, Skills, and Abilities:

  • Knowledge of coaching, instructional, and mentoring techniques used in a higher education environment.
  • Knowledge of in-person and online course practices and procedures.
  • Familiarity with college admissions processes, financial aid, and student resources.
  • Excellent interpersonal and communication skills, written and verbal, in individual and group settings, including ability to deal tactfully with and motivate students.
  • Good technical skills, including proficiency in MS 365, student information system (Jenzabar 1), learning management system, and student services platform (e.g., Conexed).
  • Integrity and good organizational skills.
  • Ability to manage multiple priorities.
  • Be highly motivated and demonstrate initiative.
  • Able to work both independently and collaboratively.
  • Willing to adjust to changing work assignments or conditions.
  • Ability to travel and work some evening and limited weekends as necessary.

Physical Requirements, Work Environment & Travel:

Work is performed in a typical interior work environment which does not subject the employee to any unpleasant elements; individual has discretion in relation to walking, standing, etc. and has minimal exposure to physical risk. Must have the ability to move items of up to 30 lbs.

Other Requirement(s):

A valid state-issued driver's license.