Front Desk Representative
3 weeks ago
Location: SpringHill Suites Miami Airport South
Job Summary:
We are seeking a highly motivated and customer-focused Front Desk Agent to join our team at SpringHill Suites Miami Airport South. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a memorable stay.
Responsibilities:
- Ensure a smooth and efficient check-in and check-out process for all guests.
- Handle guest requests and complaints in a professional and courteous manner.
- Provide information and directions to guests regarding the local area and hotel facilities.
- Process payments and handle cash handling procedures.
- Collaborate with other departments to ensure guest requests are met.
Requirements:
- Previous customer service experience in a fast-paced environment.
- Strong verbal and written communication skills.
- Ability to work evenings, weekends, and holidays.
- Ability to lift at least 25 pounds.
Benefits:
- Group insurance, including medical, dental, vision, and company-paid life insurance.
- Paid time off.
- Company-matched 401(k) plan.
- Voluntary benefits, including short-term disability, long-term disability, accident, life, critical illness, and Flexible Spending Account.
- Life enrichment benefits, including hotel benefits, employee assistance program, leadership development program, and more.
Why Work with Us:
At SpringHill Suites Miami Airport South, we offer a dynamic and supportive work environment that fosters growth and development. We are committed to providing exceptional service to our guests and strive to create a positive and memorable experience for all.
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