Refugee Services Case Manager

2 days ago

Kalamazoo, Michigan, United States Samaritas Full time
Job Summary

We are seeking a highly skilled and compassionate Case Manager to join our team at Samaritas. As a Case Manager, you will play a vital role in providing resettlement and support services to qualifying refugee clients in accordance with contract, organization, and accreditation standards.

Key Responsibilities
  • Assess US Tie's and co-sponsor's ability to assist in resettlement services and to comply with Operational Guidance.
  • Coordinate all pre-arrival case activities, including housing arrangements and communications with US Ties and co-sponsors.
  • Complete home safety inspections, furnish homes with furniture and required supply items, and conduct initial airport reception and home safety orientation for arriving refugees.
  • Provide initial orientation and develop resettlement plans for new clients, conduct ongoing cultural orientation, and complete assessments demonstrating clients' understanding and information retention.
  • Complete applications for Social Security cards, public benefits, and other applicable registrations within the required time periods.
  • Document all visits, case activity, and all efforts to meet refugee material needs as outlined by Operational Guidance.
  • Maintain relevant reports and statistics related to client activities and program services.
  • Manage agency resettlement funds on behalf of assigned cases, monitoring balances, and ensuring proper entry of vouchers and supporting documentation.
  • Arrange client appointments and provide transportation for all services as required or needed, in compliance with applicable child safety laws.
Requirements
  • Bachelor's degree in social work, psychology, public health, or community services preferred, or equivalent experience working with refugees or other vulnerable populations.
  • Minimum one year experience in a culturally diverse environment or community services preferred.
  • Ability to work effectively in a cross-cultural context, demonstrate compassion and patience towards persons served, and have a basic understanding of refugee services.
  • Ability to work constructively with staff and clients, and have strong public speaking skills.
  • Ability to identify needs, interests, aptitudes, skills, and problems, and refer clients to appropriate support services, agencies, and programs.
What We Offer
  • Competitive medical, dental, and vision benefits, effective the first of the month following 30 days of employment.
  • Company-paid basic life insurance ($10,000 minimum for each full-time and part-time employee).
  • Company-paid short-term disability accrual (full-time employees).
  • Retirement plan (403b) - company matches on the first 1.5% of gross income at 133%.
  • Great personal time off (PTO) accruals.
  • Awesome employee discounts.
  • UKG Wallet - pre-pay options.
About Samaritas

Samaritas is a Michigan-based human service organization that connects people with families and communities, empowers them to live their fullest life possible, and creates a ripple effect of transformation.

We are committed to providing a safe and inclusive work environment for all employees. If you are passionate about making a difference in the lives of others, we encourage you to apply for this exciting opportunity.

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