Aviation Customer Support Representative

3 weeks ago


Naples, Florida, United States Jet 1 Charter Inc Full time
About Jet 1 Charter Inc.

We are a full-service aircraft sales, charter, and management company based in Naples, Florida with a global reach.


Job Overview

This is a full-time Customer Service Specialist role at JET 1 located in Naples, FL. The specialist will be responsible for providing excellent customer support, ensuring customer satisfaction, maintaining phone etiquette, and delivering top-notch customer service on-site.


Key Responsibilities
  • Customer Support: Provide timely and effective support to customers, addressing their queries and concerns.
  • Customer Satisfaction: Ensure high levels of customer satisfaction through proactive issue resolution and personalized service.
  • Phone Etiquette: Maintain professional phone etiquette, responding promptly to customer calls and resolving issues efficiently.
  • Customer Experience: Deliver exceptional customer experiences, building long-term relationships with clients and stakeholders.

Requirements
  • Customer Support Skills: Strong customer support skills, with the ability to handle multiple customer interactions simultaneously.
  • Communication Skills: Excellent written and verbal communication skills, with the ability to articulate complex information clearly.
  • Problem-Solving: Ability to problem-solve effectively, identifying and resolving customer issues in a timely manner.
  • Interpersonal Skills: Strong interpersonal skills, with the ability to build rapport with customers and colleagues.
  • Education: High school diploma or equivalent required.
  • Experience: Previous experience in a customer service role preferred, but not necessary.

What We Offer
  • Competitive Salary: $60,000 per year, based on experience.
  • Benefits: Comprehensive benefits package, including health insurance, retirement plan, and paid time off.
  • Opportunities: Opportunities for career growth and professional development, as well as a dynamic work environment.


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