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Technical Support Specialist

2 months ago

Greenville, South Carolina, United States Perceptive Recruiting, LLC Full time

We are seeking a dedicated IT Support Analyst for a full-time, direct-hire position within a dynamic organization. This role primarily requires on-site presence, with the possibility of remote work one day a week. In this position, you will be responsible for managing support requests by diagnosing and resolving issues related to networks, desktops, mobile devices, and software applications. The ideal candidate will possess approximately two years of technical support experience and will thrive in a modern office environment.

Key Responsibilities:

  • Address and resolve IT support tickets efficiently.
  • Maintain a professional demeanor while interacting with a diverse range of business users, from technical staff to executive leadership.
  • Utilize ticketing systems effectively, such as ServiceNow.
  • Manage Active Directory user accounts, including creation, deletion, and password resets.
  • Troubleshoot O365 issues, with a preference for experience in Entra ID.

About the Company: Perceptive Recruiting, LLC is a well-established recruitment firm with over 25 years of experience in technology recruitment. We focus on building strong relationships with our clients to ensure a perfect cultural and technical fit for candidates. Our team provides comprehensive support throughout the interview process to enhance your chances of success.

Equal Opportunity Employer: Perceptive Recruiting is committed to fostering an inclusive workplace.