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Customer Experience Manager

2 months ago

Richmond Hill, Georgia, United States Indigo Books & Music Full time
Customer Experience Leader - Seasonal Contract

Indigo is seeking a highly motivated and customer-focused Customer Experience Leader to join our team at our Richmond Hill, ON store. As a key member of our Stores Leadership Team, you will be responsible for leading and executing work that contributes to the store's operations and customer experience.

Key Responsibilities:

  • Work collaboratively with the Store Leadership team to inspire a customer-centric culture and bring Indigo's mission to life.
  • Be responsible for the opening and closing of the store, daily store operations, customer experience, maintaining visual standards, and achieving or exceeding sales plans.
  • Ensure the team is well-informed about the products Indigo carries, promotions, and programs.
  • Support the planning, prioritization, and execution of work.
  • Be responsible for facilities, maintenance, health and safety, and loss prevention of the store on the shift you are leading.
  • Live and inspire Indigo's High Performance Characteristics and lead a Story Telling culture.
  • Practice and role model Feedback and Coaching - The Indigo Way.
  • Participate in talent calibration and contribute to talent management and acquisition activities.

Requirements:

  • 1-2 years of experience in a customer service, merchandising, or operations role.
  • Demonstrated commitment to creating an exceptional employee and customer experience.
  • Experience leading others.
  • Performance-oriented.
  • Ability to exercise good business acumen and systemic thinking.
  • Ability to prioritize, plan, and execute while being agile.
  • Knowledge of Provincial Health & Safety standards.
  • Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques.
  • Minimum 25 hours a week availability, including evenings and weekends, and could include early mornings and holidays.

About Indigo:

Indigo is Canada's Cultural Department Store, dedicated to telling stories and creating experiences. We offer a variety of exciting opportunities at our retail stores, distribution centers, and home office for people who share our passions and want to be part of a dynamic and enriching culture.

Why Work at Indigo?

We love books and all things beautiful. We are Canada's Cultural Department Store. Books are our heart and our soul, and great books are just the beginning. We play by the following rules:

  • We exist to add joy to our customers' lives each and every time they interact with us and our products.
  • Our job is to create joyful moments for our customers.
  • We treat each other the way we'd treat a valued friend.
  • We inspire each other to do our best work.
  • We seek to ignite creativity and innovation every day.
  • We give back to the communities in which we operate.