Alterations Customer Service Expert

1 month ago


Richmond Heights, Virginia, United States David's Bridal Full time
Job Summary

We are seeking a highly skilled and customer-focused Alterations Customer Service Representative to join our team at David's Bridal. As a key member of our Alterations department, you will be responsible for providing exceptional customer service, ensuring seamless customer experiences, and contributing to the store's achievement of Five-Star Customer Service.

Key Responsibilities
  • Welcome and service customers with genuine enthusiasm, communicating clearly and concisely to meet their needs.
  • Manage customer flow effectively, utilizing all systems to deliver a five-star experience.
  • Meet all service vows, including Prepare, Welcome, Meet Needs, and Be There for customers, while maintaining operational checklist tasks and meeting emotional and practical needs.
  • Provide an exceptional service experience to multiple customers at once, proactively addressing concerns and partnering with leadership when necessary.
  • Promote alterations services and personalization options, highlighting the importance of alterations in perfecting the dress for special events.
  • Maintain store standards, including cleanliness, organization, and promotional readiness, to support a flawless shopping experience.
  • Adhere to dress code standards and greet/escort alterations customers to and from appointments.
  • Press, steam, and spot clean merchandise, following quality control guidelines to ensure pristine condition before final delivery.
  • Build long-term relationships to meet and exceed customer satisfaction and loyalty.
  • Support inventory management by processing special orders, pick-ups, and first-quality standards for all merchandise.
  • Process transactions with accuracy, ensuring every customer feels celebrated.
  • Seek assistance from the Alterations Manager to address customer issues that cannot be resolved.
  • Maintain a clean and well-organized alterations room.
Requirements
  • High school diploma or equivalent degree.
  • 1-2 years prior retail experience in an apparel or specialty store environment.
  • Prior sewing experience is beneficial.
  • Prior experience with computerized POS systems.
What We Offer
  • Rewarding environment and competitive pay.
  • Generous team member discount after the first pay period.
  • Dayforce Wallet - Get Paid Early.
  • Health, dental, and vision insurance.
  • 401K program.
  • Paid vacation, sick days, and holidays.
  • Pet benefits.
About Us

At David's Bridal, we strive to create a culture where all forms of diversity are celebrated and seen as valuable. We empower our customers and employees to stay true to their dreams and find the one, whether that means the wedding dress that matches their personal style or the career that is a perfect fit.



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