Digital Service Consultant

1 week ago


Madison, Wisconsin, United States Zimbrick Automotive Full time

Zimbrick Automotive is a leading dealership in Madison, WI. We are seeking exceptional individuals to fill the role of Digital Service Advisor. This position offers a unique opportunity for those looking to grow their career in customer service.

Job Description

We are looking for talented and innovative individuals who can provide exceptional service to our customers through various digital channels. The ideal candidate will have strong listening and interpersonal skills, with the ability to assess customer needs and determine the best solution.

The successful candidate will be responsible for:

  • Providing exceptional customer service through phone calls, emails, chat, and SMS/text
  • Assessing customer needs, documenting vehicle concerns, and determining the best servicing solution
  • Documenting customer concerns, determining if a virtual or in-person solution is required, and executing the solution with our service teams
  • Guiding customers through the vehicle service process by responding efficiently, accurately, and courteously
  • Resolving customers' challenges with the best solutions by using all available resources
Requirements

To be successful in this role, you will need:

  • An outgoing personality with strong people and listening skills
  • Attention to detail, pride in your work, strong work ethic, and a team-player attitude
  • Proficiency in operating and navigating multiple PC-based programs at one time
  • A proactive approach to problem-solving and a dedication to customer service
  • The ability to demonstrate Zimbrick's Core Values every day
Benefits

We offer a comprehensive benefits package, including:

  • Award-winning dealership
  • Paid training and development
  • Flexible schedules within core business hours
  • Stable and experienced management
  • Full benefits package, including 401k match and profit sharing
  • Pick-your-path advancement opportunities

Estimated salary: $50,000 - $65,000 per year.



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