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Automotive Service Consultant
2 months ago
We are seeking an experienced Service Writer Advisor to join our team at Roseville Auto and Marine. The ideal candidate will possess a solid background in service writing, with a focus on customer satisfaction and effective communication.
Key Responsibilities- Experience: A minimum of 3-5 years in a service writing role is required.
- Customer Interaction: Welcome clients with professionalism and courtesy, both in person and over the phone.
- Appointment Management: Efficiently schedule both phone and walk-in appointments while managing multiple tasks.
- Status Updates: Keep clients informed about their vehicle, trailer, or boat's status throughout the service process, from inspection to completion.
- Sales Promotion: Understand and advocate for the sale of relevant services, parts, and accessories that align with service needs.
- Recommendations: Suggest services based on company and technician advice, ensuring clear communication of any additional recommendations to customers for informed decision-making. Document all suggestions accurately in the customer file.
- Issue Resolution: Address minor customer complaints and misunderstandings, assisting in resolving issues effectively.
- Communication Skills: Exhibit strong verbal and written communication abilities, along with a professional demeanor and time management skills.
- Parts Ordering: Demonstrate proficiency in ordering the correct parts related to service repair orders.
Roseville Auto and Marine is a reputable establishment specializing in automotive and marine repairs, dedicated to providing exceptional service to our valued customers.
