Medical Office Assistant

2 weeks ago


Syracuse, New York, United States SUNY Upstate Medical University Full time
Job Summary

The Medical Office Assistant is a vital member of our front desk team, responsible for providing exceptional patient service and administrative support to our medical practice. As a Medical Office Assistant, you will be the first point of contact for patients, answering phones, scheduling appointments, and handling check-in and check-out processes with efficiency and professionalism.

Key Responsibilities
  • Greet and assist patients and visitors in a prompt, warm, and courteous manner.
  • Complete patient check-in process according to office protocol, including obtaining insurance information.
  • Answer incoming calls and respond to inquiries in a timely manner.
  • Schedule or reschedule appointments as needed.
  • Perform check-out duties, including scheduling follow-up appointments and updating patient files.
  • Complete a variety of clerical duties, including scanning or faxing records, opening and processing mail, and composing and disseminating letters.
Requirements
  • High school degree or equivalent.
  • Minimum of one year of office experience in a medical office setting.
  • Basic medical terminology knowledge preferred.
  • Knowledge of insurance policies and terminology preferred.
  • Exceptional customer service skills and ability to interact compassionately.
  • Ability to effectively multi-task and prioritize.
  • Excellent organizational skills.


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