Medical Receptionist
3 weeks ago
As a Patient Access Representative at Sky Lakes Medical Center, you will play a vital role in ensuring seamless patient care. Your primary responsibility will be to answer incoming telephone lines, route calls to the appropriate coworker, and identify yourself when answering the phone as part of the greeting.
Key Responsibilities
Takes complete and accurate patient messages for doctors and/or nursing, and routes the message through the Electronic Medical Record (EMR).
Performs department patient, visitor reception, and directs patients to the appropriate location.
Obtains and verifies insurance and billing information, accurately processing information for all insurance types.
Prepares paperwork used during patient care in a timely manner.
Demonstrates sound judgment in determining the urgency of phone calls and appropriate methods of communication.
Maintains strict patient confidentiality of all information.
Schedules patient appointments following clinic guidelines in the EMR, reschedules appointments as needed.
Communicates effectively, both in person and on the telephone, and is able to work and interact with a variety of personality types.
Requirements
Typing, word processing, or data entry skills at 50 wpm, excellent spelling, math, and problem-solving skills.
Excellent pronunciation and communication skills, ability to organize work and attend to detail.
One year of clerical experience, including telephone skills, and legible handwriting.
Previous switchboard/PBX, call system, medical terminology experience is preferred.
Working Conditions
Must be able to accommodate a fast and efficient pace, sitting for extended periods of time.
Must be able to lift up to 40lbs and push a wheelchair up to 250lbs.
Able to concentrate with constant interruptions and noise, assist a patient in and out of a chair, wheelchair, or from an automobile.
20/25 vision with correction and good hearing are required.
Why Join Our Team
At Sky Lakes Medical Center, we value our employees and strive to create a positive and supportive work environment. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional patient care, we encourage you to apply for this exciting opportunity.
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