Customer Service Representative

2 weeks ago

Atlanta, Georgia, United States Toyota Racing Development USA, Inc. Full time
Job Title: Customer Service Team Member- Evergreen

At Toyota Financial Services, we are seeking a highly motivated and customer-focused individual to join our Eastern Customer Service Center team as a Customer Service Team Member- Evergreen. This role is responsible for providing exceptional customer service to our clients, responding to inbound communications, and resolving customer account issues in a timely and professional manner.

Key Responsibilities:
  • Provide accurate payment-related information and processes phone payments and website inquiries in a timely manner.
  • Retrieve pay-off information from the system, clearly communicate to the caller the amount and the steps required to complete the transactions, and document information in the system in accordance with established procedures.
  • Review customer history and, where appropriate and based on established policies and procedures, waive late charges, grants and processes retail extensions, including processing due date changes, and grants and processes reasonable lease deferrals and makes payment arrangements within the limits of established guidelines.
  • Work with other departments to resolve customer account issues including lockbox investigation of misapplied customer payments, title issues, insurance, collections, end of lease processing, etc.
  • Document all activities in a clear and concise manner utilizing the appropriate systems and in accordance with established procedures.
Requirements:
  • Previous experience in a customer-facing role, sales, or call center environment preferred.
  • Excellent verbal communication and interpersonal skills required.
  • Ability to work evening shifts (as well as between the hours of 8am-8pm Monday through Friday).
  • Strong organizational skills and attention to details.
  • B.A./B.S. degree or related work experience preferred.
  • Working knowledge of Microsoft Office applications (Word, Excel, Outlook).
  • PC keyboarding and navigation skills between various programs and systems are required.
What We Offer:
  • A work environment built on teamwork, flexibility, and respect.
  • Professional growth and development programs to help advance your career, as well as tuition reimbursement.
  • Vehicle purchase & lease programs.
  • Comprehensive health care and wellness plans for your entire family.
  • Flextime and virtual work options (if applicable).
  • Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute.
  • Paid holidays and paid time off.
  • Referral services related to prenatal services, adoption, childcare, schools and more.
  • Flexible spending accounts.
  • Relocation assistance (if applicable).
Belonging at Toyota:

We are proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business. We value unique human experiences and respect for all is our North Star.

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