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Guest Services Representative

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Carrollton, Kentucky, United States Adecco US, Inc. Full time

Adecco US, Inc. is partnering with a client in the hospitality sector seeking a dedicated **Front Desk Agent.** This role offers a long-term career opportunity.

As a Front Desk Agent, your primary responsibilities will include managing reservations, coordinating events, performing audits, and delivering exceptional customer service. If you possess the qualifications outlined below, we encourage you to consider this opportunity.

This position requires flexibility in scheduling, including availability for 1st, 2nd, and 3rd shifts, as well as weekends. Both full-time and part-time schedules are available and will be discussed during the interview process.

Key Responsibilities:

  • Answering phone calls and managing guest check-ins and reservations.
  • Addressing inquiries or concerns from guests and potential guests.
  • Processing transactions for room and event bookings.
  • Conducting night audits.
  • Maintaining accurate logs of all reservations and guest information.

Qualifications:

  • Strong customer service skills.
  • Effective time-management abilities.
  • Prior experience in night auditing is required.
  • Experience in a customer service role is essential.
  • Ability to work a flexible schedule.

Compensation and Benefits:

Starting pay rates are between $12.00 and $14.00 per hour, depending on experience, with opportunities for overtime as needed.

Employees will receive weekly pay and comprehensive benefits after one week of employment, including medical, dental, and vision options.

To learn more about this Front Desk Agent position, please explore other available opportunities with us.

Benefits include:

  • Medical, dental, and vision insurance.
  • Life insurance and short-term disability.
  • Voluntary benefits and an Employee Assistance Program.
  • Commuter benefits and a 401K plan.
  • Eligibility for paid leave, including sick leave and holiday pay, as applicable.

Adecco is an Equal Opportunity Employer, welcoming applicants from diverse backgrounds, including veterans and individuals with disabilities.

For more information on how we handle your personal data, please refer to our Candidate Privacy Information Statement.