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Patient Experience Specialist

2 months ago

Fort Lauderdale, Florida, United States Outplex Full time

About the Role:

We are seeking a dedicated and customer-oriented individual to join our dynamic team at Outplex as a Customer Service Representative. As a vital member of our team, you will be responsible for assisting customers on the phone, answering product-related inquiries, researching alternative solutions, and troubleshooting technical issues.

Key Responsibilities:

  • Serve as the first point of contact for patient inquiries, demonstrating exceptional customer service skills.
  • Perform all service agent responsibilities in accordance with established company protocols.
  • Provide phone support for post-op patients and collaborate with vendors and field technicians.
  • Offer expert technical support and guidance to customers by diagnosing and resolving product-related issues accurately.
  • Schedule follow-up appointments as needed and manage e-commerce orders and data entry in a timely manner.
  • Utilize automated systems proficiently to log, retrieve, and update information accurately.
  • Assist customers in resolving technical problems related to portable connect and other devices.
  • Identify and escalate complex customer situations to appropriate departments.
  • Maintain a high level of professionalism and empathy in all customer interactions, demonstrating a strong commitment to delivering exceptional customer service.
  • Attend additional necessary training to maintain up-to-date knowledge of products and procedures.

Requirements:

  • High school diploma or equivalent.
  • Excellent communication skills, both verbal and written, with the ability to convey technical information clearly to non-technical individuals.
  • Strong organizational skills and attention to detail in managing orders, appointments, and customer interactions.
  • Proficiency in using automated systems and software for data entry and customer management.
  • Problem-solving skills to address customer inquiries, troubleshoot issues, and escalate when necessary.
  • Flexibility to adapt to changing priorities and multitask effectively in a fast-paced environment.
  • Familiarity with medical terminology, devices, and healthcare industry practices is a plus.

Benefits:

  • Full-time and part-time schedules to choose from.
  • Health, dental, and vision insurance.
  • IRA Matching plan.
  • Paid time off.
  • Growth opportunities.