Customer Service Representative

1 week ago

Rockledge, Florida, United States Wells Fargo Full time
About this role:

We are seeking a skilled Customer Service Representative to join our team in the Consumer, Small & Business Banking division. As a Teller, you will be the face of Wells Fargo, providing exceptional customer service and support to our clients. If you enjoy working with people and are passionate about delivering outstanding service, this is an excellent opportunity for you to grow your career with us.

In this role, you will:

  • Support customer engagement by processing teller transactions, sharing digital solutions, and making appropriate introductions to bankers
  • Complete operational activities while minimizing risks under established policies
  • Perform routine transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products, as well as partners across the organization
  • Receive direction from managers and exercises judgment within defined policies and procedures
  • Escalate questions and issues to more experienced roles
  • Interact with customers and individuals to demonstrate care, build relationships, and complete requested transactions
  • Identify information and services to meet customers financial needs

Requirements:

  • 6+ months of interacting with customers experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  • Desired Qualifications:
    • 6+ months of experience interacting with people, demonstrated through work, military, or education
    • Military experience (transitioning military service member, reserve military service member or a veteran) and currently enrolled in a college or university program
    • Customer service focus with experience handling complex transactions across multiple systems
    • Ability to educate and connect customers to technology and share the value of mobile banking options
    • Ability to interact with integrity and professionalism with customers and team members
    • Experience working with others on a team to meet customer needs
    • Cash handling experience
    • Ability to follow policies, procedures, and regulations
    • Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss
    • Well-organized, independent and able to prioritize in a fast-paced environment
    • Ability to exercise judgment, raise questions to management, and adhere to policy guidelines
    • Relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources or military recruiting
    • Proficient with proactively sourcing, acquiring, building, and maintaining relationships with customers and colleagues

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