Luxury Service Advisor

1 day ago


Memphis, Tennessee, United States Alfa RomeoMaserati of Memphis Full time
About the Role

We are seeking a skilled Luxury Service Advisor to join our team at Alfa Romeo/Maserati of Memphis. As a key member of our service department, you will be responsible for delivering exceptional customer experiences and ensuring the highest level of satisfaction for our valued clients.

Key Responsibilities
  • Provide top-notch assistance to customers, understanding their automotive service needs and concerns.
  • Offer accurate and detailed information regarding available services and service timeframes.
  • Schedule and coordinate service appointments, optimizing time and resources.
  • Collaborate with technicians to identify and troubleshoot vehicle issues.
  • Deliver exceptional customer service, addressing inquiries, resolving concerns, and ensuring customer satisfaction.
  • Maintain and update customer records with accurate service details.
Requirements
  • Prior experience in a luxury automotive service advisory role is highly desirable.
  • Strong knowledge of automotive technologies and systems.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment.
  • Attention to detail and problem-solving abilities.
What We Offer

We provide competitive compensation packages tailored to the candidate's qualifications and experience. Additionally, our team members enjoy comprehensive benefits, including medical coverage, retirement savings plans, and employee discounts.



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