Bilingual Contact Center Agent
3 weeks ago
About the Job:
Answernet Inc is looking for a highly skilled Bilingual Contact Center Agent to join our team. As a Contact Center Agent, you will be responsible for providing excellent customer service to our clients via phone and email.
Job Summary:
- Provide high-level customer service solutions to all customers/clients daily
- Answer all incoming calls and make outgoing calls specific to each program or project you are assigned
Responsibilities:
- Manage large amounts of inbound calls and make consistent outbound calls
- Identify and assess customers' needs to achieve satisfaction
- Provide accurate, valid, and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call-handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; and follow up to ensure the resolution
Requirements:
- Proven customer support experience or experience as a client service representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
- Must be a strong communicator: strong verbal, written, and interpersonal communication skills
- Ability to multitask, prioritize, and manage time effectively
- Proficient in typing
Salary: $13-$15 per hour
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