Hotel Operations Manager
2 weeks ago
Azul Hospitality is seeking a results-driven Hotel Operations Manager to oversee front office, housekeeping, and maintenance operations, ensuring exceptional guest experiences and optimizing revenue.
About the Role:
This full-time position is responsible for managing day-to-day hotel operations, including front office, housekeeping, and maintenance, as well as developing and implementing strategies to improve guest satisfaction and loyalty.
Key Responsibilities:
- Oversee front office operations, including guest registration, check-in/check-out procedures, cash handling, and customer service.
- Manage housekeeping and maintenance operations, ensuring cleanliness, comfort, and amenities meet high standards.
- Develop and implement strategies to improve guest satisfaction, loyalty, and revenue growth.
- Collaborate with departments to ensure seamless operations and effective communication.
- Maintain accurate records and reports, including daily reports, comp reports, and pace reports.
- Assist with guest inquiries, complaints, and issues resolution.
- Stay up-to-date with company policies, procedures, and industry trends.
Requirements:
- High school diploma or equivalent required; associate's or bachelor's degree preferred.
- Minimum 3 years of experience in hospitality, preferably in management or supervisory roles.
- Excellent leadership, communication, and problem-solving skills.
- Strong organizational and time management abilities.
- Familiarity with hotel software, including PMS, PBX, and POS systems.
- Ability to work varied shifts, including evenings, weekends, and holidays.
Salary Range: $30.00 - $40.00 per hour, depending on experience.
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