Hotel Operations Manager

2 weeks ago


Napa, California, United States Azul Hospitality Full time
Job Title: Hotel Operations Manager

Azul Hospitality is seeking a results-driven Hotel Operations Manager to oversee front office, housekeeping, and maintenance operations, ensuring exceptional guest experiences and optimizing revenue.

About the Role:

This full-time position is responsible for managing day-to-day hotel operations, including front office, housekeeping, and maintenance, as well as developing and implementing strategies to improve guest satisfaction and loyalty.

Key Responsibilities:

  • Oversee front office operations, including guest registration, check-in/check-out procedures, cash handling, and customer service.
  • Manage housekeeping and maintenance operations, ensuring cleanliness, comfort, and amenities meet high standards.
  • Develop and implement strategies to improve guest satisfaction, loyalty, and revenue growth.
  • Collaborate with departments to ensure seamless operations and effective communication.
  • Maintain accurate records and reports, including daily reports, comp reports, and pace reports.
  • Assist with guest inquiries, complaints, and issues resolution.
  • Stay up-to-date with company policies, procedures, and industry trends.

Requirements:

  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • Minimum 3 years of experience in hospitality, preferably in management or supervisory roles.
  • Excellent leadership, communication, and problem-solving skills.
  • Strong organizational and time management abilities.
  • Familiarity with hotel software, including PMS, PBX, and POS systems.
  • Ability to work varied shifts, including evenings, weekends, and holidays.

Salary Range: $30.00 - $40.00 per hour, depending on experience.



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