Executive Service Manager

1 week ago


Napa, California, United States La Toque Full time

Are you a seasoned hospitality professional seeking a challenging role at La Toque, one of Napa's premier luxury hotels? We're looking for an Executive Service Manager to join our team and help us deliver exceptional service experiences to our guests.

About the Role

This is a full-time position with a competitive salary range of $55,000 - $75,000 per year, plus tips. As an Executive Service Manager, you will be responsible for overseeing the day-to-day operations of our restaurant and ensuring that every guest has an unforgettable experience. Your expertise in customer service, food and beverage management, and leadership will make you a valuable asset to our team.

Key Responsibilities
  • Lead the front-of-house team and ensure seamless execution of service standards.
  • Work closely with the Director of Operations to develop and implement new ideas and strategies for improving service quality.
  • Conduct ongoing training and coaching sessions for staff to enhance their skills and knowledge.
  • Maintain accurate records of sales, inventory, and labor costs.
  • Develop and maintain relationships with key stakeholders, including suppliers, vendors, and local businesses.
Requirements

We're looking for someone with:

  • A minimum of 5 years' experience in the hospitality industry, preferably in a luxury hotel or restaurant setting.
  • Exceptional customer service skills and the ability to lead by example.
  • Strong communication and interpersonal skills, with the ability to work effectively with colleagues at all levels.
  • Familiarity with POS systems, inventory management software, and other relevant technologies.
  • California Food Handlers certification and Responsible Beverage Service certification preferred.
Benefits

We offer a comprehensive benefits package, including:

  • 401(k) matching
  • Dental insurance
  • Employee discount on food and beverages
  • Health insurance
  • Paid time off
  • Vision insurance

If you're a motivated and results-driven individual who is passionate about delivering exceptional service experiences, we'd love to hear from you. Please submit your application, including your resume and a cover letter explaining why you're the perfect fit for this role.



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