Host/Hostess - Denny's La Mesa, CA
2 days ago
We are seeking a friendly and courteous Host/Hostess to join our team at Denny's La Mesa, CA location.
Job Summary:The Host/Hostess will be responsible for greeting and seating guests, receiving payment, and assisting other service personnel as needed to provide total guest satisfaction. The ideal candidate will have excellent guest service skills, be dependable, and able to learn basic tasks and follow instructions.
Responsibilities:- Greet guests immediately in a friendly manner upon arrival and acknowledge at departure
- Demonstrate a sense of urgency and meet service cycle timing standards
- Seat guests at clean, dry tables utilizing proper seating rotation
- Determine and provide for any special needs of guests
- Maintain guest waiting list and adhere to proper seating order procedures
- Describe promotions and suggestively sell while seating guests; take initial beverage order
- Attend to any other guest needs during the entire dining experience as warranted
- Demonstrate safe cash handling procedures in accordance with policy and accurately complete cash, credit card, and discount transactions
- Use proper telephone etiquette
- Enter and deliver To Go orders correctly
- Address complaints promptly in a courteous manner, and notify the supervisor of any issues
- Assist service personnel in providing beverage orders and refills and clearing and setting tables
- Willingly assist other team members without being asked
- Maintain proper supply of clean menus
- Lift and carry supplies and equipment up to 30 lbs.
- Demonstrate knowledge of station and floor breakdowns
- Possess strong product and menu knowledge
- Maintain foyer area of restaurant to be clean, organized, and inviting to guests
- Complete all required side-work, including deep cleaning assignments
- Adhere to Denny's Brand Standards and internal policies and procedures
- Provide courteous service and be cordial to all team members and guests
- We offer 401k, Medical, Dental & Vision Insurance to full-time employees
- Company-wide discount - receive a 25% discount at over 40 company-affiliated restaurants
- Employee Referral Bonus - refer a friend and get paid
- Advancement - On-the-job skills training to prepare employees for upward mobility opportunities
- Must have ability to communicate effectively in English, both orally and in writing
- Must be able to pass all required tests and training requirements for the position
- Must be able to work in a team environment
- Meets Denny's uniform and grooming standards and maintains them throughout the shift
- Must be able to work flexible schedule, including holidays, nights, and weekends
- Must have excellent guest service skills
- Must be dependable and able to learn basic tasks and follow instructions
- Must place a value on diversity and show respect for others
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