Host/Hostess - Denny's - La Mesa, CA
1 week ago
We are seeking a highly skilled and friendly Host/Hostess to join our team at Denny's La Mesa location. As a Host/Hostess, you will be responsible for providing exceptional customer service, ensuring a seamless dining experience for our guests, and maintaining a clean and welcoming environment.
Key Responsibilities- Greets guests promptly and welcomes them to the restaurant
- Seats guests at clean and dry tables, utilizing proper seating rotation
- Determines and provides for any special needs of guests
- Maintains guest waiting list and adheres to proper seating order procedures
- Describes promotions and suggestsively sells while seating guests; takes initial beverage order
- Attends to any other guest needs during the entire dining experience as warranted
- Demonstrates safe cash handling procedures in accordance with policy and accurately completes cash, credit card, and discount transactions
- Uses proper telephone etiquette
- Enters and delivers "To Go" orders correctly
- Addresses complaints promptly in a courteous manner, and notifies the supervisor of any issues
- Assists service personnel in providing beverage orders and refills and clearing and setting tables
- Willingly assists other team members without being asked
- Maintains proper supply of clean menus
- Lifts and carries supplies and equipment up to 30 lbs.
- Demonstrates knowledge of station and floor breakdowns
- Possesses strong product and menu knowledge
- Maintains foyer area of restaurant to be clean, organized and inviting to guests
- Completes all required side-work, including deep cleaning assignments
- Adheres to Denny's Brand Standards and internal policies and procedures
- Provides courteous service and is cordial to all team members and guests
- We offer 401k, Medical, Dental & Vision Insurance full-time employees.
- Company-wide discount - receive a 25% discount at over 40 company-affiliated restaurants.
- Employee Referral Bonus - refer a friend and get paid.
- Advancement - On-the-job skills training to prepare employees for upward mobility opportunities.
- Must have ability to communicate effectively in English, both orally and in writing.
- Must be able to pass all required tests and training requirements for the position.
- Must be able to work in a team environment.
- Meets Denny's uniform and grooming standards and maintains them throughout the shift.
- Must be able to work flexible schedule, including holidays, nights and weekends.
- Must have excellent guest service skills.
- Must be dependable and able to learn basic tasks and follow instructions.
- Must place a value on diversity and shows respect for others.
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