Retail Sales Representative

2 weeks ago


St Louis, Missouri, United States The Sherwin-Williams Company Full time
Position Overview:
This role is vital to the performance of our retail operations.

Retail Sales Representatives engage closely with both wholesale and retail clients to identify their requirements, address inquiries regarding Sherwin-Williams offerings, and suggest suitable solutions.

They are also responsible for swiftly addressing any customer issues to ensure optimal client satisfaction, while remaining informed about product features and upholding the high standards of product quality and store presentation.

Key Responsibilities:
1. Deliver exceptional customer service to enhance client satisfaction.
2. Assist customers both in-person and via phone by assessing their needs and recommending appropriate products and services.
3. Establish and nurture productive relationships with wholesale and retail clients.
4. Accurately process sales transactions in accordance with company policies and procedures.
5. Meet and exceed sales targets on a monthly, quarterly, and annual basis.
6. Maintain accurate work order files and formulas.
7. Retrieve products from the sales floor or warehouse as required.
8. Mix and tint products according to customer specifications.
9. Organize shelves and create attractive displays.
10. Clean and maintain store equipment.
11. Assist with loading and unloading delivery vehicles.
12. Support delivery operations as necessary.
13. Ensure assigned areas are well-stocked and visually appealing.
14. Stay informed about available products and discuss options with customers.
15. Adhere to inventory management protocols.
16. Propose strategies to enhance sales performance.

Minimum Qualifications:
- Must be at least eighteen (18) years old.
- Must have legal authorization to work in the country of employment without requiring sponsorship for a work visa now or in the future.

- Must be capable, with or without reasonable accommodation, of retrieving materials from shelves and floor stacks, lifting and carrying up to 50 lbs. frequently and up to 70 lbs. occasionally.


- Must be able, with or without reasonable accommodation, to tint paint according to customer color specifications.
- Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation.

Preferred Qualifications:
- Possess a valid, unrestricted Driver's License.
- Hold at least a High School diploma or GED.
- Have a minimum of one (1) year of experience in a delivery, retail, or customer service role.
- Previous experience in selling paint and related products is advantageous.
- Familiarity with operating tinting and mixing equipment is preferred.
- Ability to read, write, comprehend, and communicate in more than one language is a plus.
- Proficiency in reading, writing, comprehending, and communicating in Spanish is beneficial.

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