Customer Service Representative

2 weeks ago


Moonachie, New Jersey, United States Mohawk Industries Inc Full time
Customer Service Representative

At Mohawk Industries, Inc., we're seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you'll be responsible for providing exceptional support to our customers, ensuring their needs are met and exceeded.

Key Responsibilities:
  • Provide customer account management, including order entry, order inquiry, product information, order status, pricing, stock check, and transportation management in a call center environment.
  • Offer customer service for a high volume of inbound calls using ACD (Automated Call Distribution).
  • Process sales orders, resolve customer product or service issues, and prepare reports.
  • Interface with various groups, including internal teams and SSCs, to address customer inquiries and order issues from order entry to order delivery.
  • Participate in special projects and perform additional duties as required.
Requirements:
  • High School Diploma or GED equivalency required.
  • 3+ years of call center or customer service experience.
  • Focus on customer account management preferred.
Competencies:

Excellent oral and written communication skills, with a demonstrated ability to interact effectively with individuals at all levels in the organization. Good voice quality that is conversational and professional. Ability to interpret and follow oral and written instructions, policies, guidelines, and processing standards. Ability to demonstrate strong organizational and problem-solving skills, as well as strong interpersonal relationship-building skills. Moderate level of computer skills in Word and Excel required. Detail-oriented with the ability to multi-task, manage priorities, and manage time effectively. Ability to work in a fast-paced environment.

Benefits:

We offer a competitive salary and a comprehensive benefits package, including a company match on 401k, employee purchase discount, and tuition reimbursement. We're a proud supporter of our U.S. military, veterans, and their families. Active military, transitioning service members, and veterans are strongly encouraged to apply.



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