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Airport Customer Service Representative
2 months ago
Pacific Aviation is seeking a highly skilled and customer-focused Airport Customer Service Representative to join our team. As a key member of our airport operations team, you will be responsible for providing exceptional customer service to passengers, ensuring a smooth and efficient airport experience.
Key Responsibilities- Customer Service: Provide personalized support to passengers, addressing their queries and concerns in a professional and courteous manner.
- Team Collaboration: Work closely with colleagues to ensure seamless communication and coordination, fostering a positive and productive team environment.
- Operational Excellence: Develop and maintain a thorough understanding of airport procedures and protocols, ensuring compliance with regulatory requirements and company standards.
- People Excellence: Build strong relationships with passengers, colleagues, and stakeholders, demonstrating empathy and understanding in all interactions.
- Safety: Prioritize passenger and team safety at all times, adhering to company safety policies and procedures.
- Availability: Must be available to work a minimum of 4 days per week, including weekends and holidays.
- Language Skills: Fluency in English is required, with proficiency in a preferred language (e.g., Korean, Tagalog, Mandarin, etc.).
- Computer Literacy: Basic computer skills and familiarity with airport systems and technology.
- Authorization: Legally authorized to work in the United States of America (USA).
- Competitive Hourly Rate: $20.06 per hour.
- Comprehensive Benefits Package: Medical, dental, vision, 401(k), paid time off, uniform, parking discount, paid training, and referral bonus.
